Last reviewed and updated: 2nd September 2026
Hatch’s Honey respects your privacy and is committed to protecting your personal information. This privacy policy explains what information we may collect about you, why we collect it and how we use and protect it.
Who we are
Hatch’s Honey is a small independent beekeeping and honey business based in the Vale of White Horse, Oxfordshire.
For the purposes of UK data protection law, Hatch’s Honey is the data controller for personal information collected through this website or through our dealings with customers.
If you have any questions about this privacy policy or how your personal information is used, you can contact us using the contact details provided on this website.
Information we may collect
Depending on how you contact or deal with us, we may collect information such as:
· your name;
· your email address and telephone number;
· your postal or delivery address where required;
· details of enquiries, orders or purchases you make;
· correspondence between you and Hatch’s Honey; and
· limited technical information generated when you use our website, such as information collected through cookies or website analytics.
We only collect information that is reasonably necessary for running Hatch’s Honey and providing our products and services.
How we may use your information
We may use your personal information to:
· respond to enquiries;
· process and fulfil orders;
· arrange collection or delivery of products;
· communicate with you about an order or enquiry;
· maintain appropriate business, accounting and tax records;
· operate, maintain and improve our website;
· prevent fraud or misuse of our website; and
· comply with our legal obligations.
We will not sell your personal information to anyone.
Our lawful basis for using your information
Under UK data protection law, we must have a lawful basis for using personal information.
Depending on the circumstances, we normally process your information because:
· it is necessary to fulfil a contract with you, or to take steps at your request before entering into a contract;
· we have a legal obligation to retain or use certain information, for example for accounting or tax purposes;
· it is in our legitimate interests to operate and administer Hatch’s Honey and respond to customers and enquiries; or
· you have given us your consent, where consent is required.
Where we rely on consent, you can withdraw that consent at any time.
Sharing your information
We do not sell or rent your personal information.
We may share limited personal information with trusted third parties where this is necessary to operate the business or provide a service to you. This may include website and email service providers, delivery or postal services, payment providers, accountants or other professional advisers.
We may also disclose information where required to do so by law.
Where third parties process personal information on our behalf, we expect them to handle it securely and only for the purposes for which it has been provided.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
Some business and transaction records may need to be retained for longer periods to meet legal, accounting or tax requirements.
Routine enquiries and correspondence will be deleted when they are no longer reasonably required.
Cookies and website information
Our website may use cookies and similar technologies to enable it to function correctly and to help us understand how visitors use the site.
Some cookies are essential for the operation of a website. Where non-essential cookies or similar technologies are used, appropriate information and choices will be provided to website visitors where required.
You can also control or delete cookies through your web browser settings.
Keeping your information secure
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Your rights
Under UK data protection law, you have rights in relation to your personal information. Depending on the circumstances, these may include the right to:
· ask for a copy of the personal information we hold about you;
· ask us to correct inaccurate or incomplete information;
· ask us to delete your personal information;
· ask us to restrict how your information is used;
· object to certain uses of your information; and
· withdraw consent where we rely on consent to process your information.
If you would like to exercise any of these rights, please contact Hatch’s Honey using the contact details provided on this website.
Complaints
If you have any concerns about how Hatch’s Honey uses your personal information, please contact us first and we will try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator responsible for data protection.
Further information is available from the Information Commissioner’s Office.
Changes to this policy
We may update this privacy policy from time to time, for example if the way we operate the website or use personal information changes.
The latest version will always be published on this website.