Date last reviewed: 3rd September 2026
This privacy notice explains how Hatch's Honey collects, uses, stores and shares personal information, and the rights you have in relation to your personal information.
Who we are
Hatch's Honey is a small independent beekeeping and honey business based in the Vale of White Horse, Oxfordshire. Hatch's Honey is the data controller for the personal information described in this notice.
Contact details
Email: privacy@hatchshoney.co.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
· Names and contact details
· Addresses
· Purchase history
· Payment and transaction information
· Website user information, including user journeys and cookie information
· Information relating to compliments or complaints
We collect or use the following personal information for dealing with queries, complaints or claims:
· Names and contact details
· Addresses
· Payment and transaction information where relevant
· Purchase or service history
Lawful bases and data protection rights
Under UK data protection law, we must have a lawful basis for collecting and using your personal information. Which lawful basis we rely on may affect your data protection rights.
· Your right of access - You have the right to ask us for copies of your personal information and, in some circumstances, other information about how it is used.
· Your right to rectification - You have the right to ask us to correct personal information you think is inaccurate and to complete information you think is incomplete.
· Your right to erasure - You have the right to ask us to delete your personal information in certain circumstances.
· Your right to restriction of processing - You have the right to ask us to limit how we use your personal information in certain circumstances.
· Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
· Your right to data portability - You have the right, in certain circumstances, to ask that we transfer personal information you gave us to another organisation, or to you.
If you make a data protection rights request, we will respond without undue delay and in any event within one month, subject to any exemptions or extensions permitted by law. To make a request, contact us using the details above.
Our lawful bases for the collection and use of your data
For providing services and goods, our lawful bases are:
· Contract - we need to collect or use the information so we can enter into or carry out a contract with you.
· Legal obligation - we may need to collect, use or retain information so we can comply with the law.
For dealing with queries, complaints or claims, our lawful bases are:
· Legal obligation - we may need to collect, use or retain information so we can comply with the law.
· Legitimate interests - we use information where this is necessary for our legitimate interests and those interests are not overridden by your rights and interests.
Our legitimate interests: It is in Hatch's Honey's legitimate interests to use personal information provided by customers and other individuals so that it can respond to and manage enquiries, complaints and potential claims relating to Hatch's Honey. This enables Hatch's Honey to communicate effectively, investigate and resolve issues and maintain appropriate records. The information used is limited to what is reasonably necessary for these purposes, will normally have been provided directly by the individual, and is only used in ways they would reasonably expect when making an enquiry or raising a complaint or claim.
Where we get personal information from
We normally obtain personal information directly from you.
How long we keep information
Personal information is kept only for as long as it is needed for the purpose for which it was collected. Information relating to purchases and payments may be retained for longer where this is necessary to meet legal, tax or accounting requirements. Information relating to enquiries that do not result in a purchase will normally be deleted when it is no longer needed. Information relating to complaints or claims may be retained for as long as reasonably necessary to deal with the matter and any associated legal requirements. When personal information is no longer required, it will be securely deleted or destroyed.
Who we share information with
We do not sell your personal information. Where necessary, we may share personal information with:
· GoDaddy, which provides domain name and website hosting services to Hatch's Honey;
· Suppliers and service providers where this is necessary to provide a service to you, for example postal or delivery providers; and
· Organisations where we are legally required to disclose personal information.
Sharing information outside the UK
Where necessary, our data processors may transfer personal information outside the UK. When doing so, appropriate safeguards are used in accordance with UK data protection law.
GoDaddy.com, LLC, a website hosting and domain services provider, may receive personal information in the United States of America. The transfer is made on the basis that the relevant country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or a UK data bridge).
Cookies
Our website uses cookies. Some cookies are essential for the website to operate. Where non-essential cookies are used, you are given a choice about whether to accept them and can decline non-essential cookies. Cookie information may include information about how you use and move around the website.
Keeping your information secure
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
How to complain
If you have any concerns about our use of your personal information, please contact us first at privacy@hatchshoney.co.uk
If you remain unhappy with how we have used your information after raising a complaint with us, you can also complain to the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Changes to this privacy notice
We may update this privacy notice from time to time, for example if our website, services or the way we use personal information changes. The latest version will be published on our website and the review date at the top of this notice will be updated.